Privacy Policy

Last updated: 7 October 2026

project-zero respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how project-zero collects, uses, stores and discloses personal information when you visit our website, purchase products, contact us or otherwise interact with our business.

1. About Project-Zero

project-zero
New South Wales, Australia
Email: info@project-zero.au
Website: https://project-zero.au
ABN: 78 964 01 4062 PROJECT-ZERO AU

2. Information We Collect

Depending on how you interact with Project-Zero, we may collect information including:

  • Name

  • Billing address

  • Delivery address

  • Email address

  • Telephone number

  • Order information

  • Product preferences

  • Customer service communications

  • Returns and warranty information

  • Information you provide through contact forms

  • Account information, where applicable

  • Marketing preferences

  • Website usage information

  • IP address

  • Device and browser information

  • Cookies and similar technologies

  • Payment-related information necessary to process transactions

We generally do not need to collect sensitive information to provide our products and services.

3. How We Collect Information

We may collect personal information:

  • When you place an order

  • When you create an account

  • When you contact us

  • When you submit a contact or enquiry form

  • When you subscribe to marketing communications

  • When you participate in promotions or competitions

  • Through cookies and website technologies

  • Through third-party platforms used to operate our website

  • When you communicate with us through social media

Where practical, we will collect personal information directly from you.

4. Why We Collect Personal Information

We may collect, hold, use and disclose personal information to:

  • Process and fulfil orders

  • Arrange delivery

  • Process payments

  • Provide customer support

  • Manage returns and warranty claims

  • Respond to enquiries

  • Maintain customer records

  • Improve our products and services

  • Improve website functionality

  • Detect and prevent fraud

  • Maintain website security

  • Communicate important information about orders

  • Send marketing communications where permitted

  • Conduct business administration

  • Meet legal and regulatory obligations

5. Marketing Communications

If you subscribe to project-zero marketing communications, we may send information about:

  • New products

  • Product launches

  • Promotions

  • Events

  • Offers

  • Brand updates

You may unsubscribe from marketing communications at any time using the unsubscribe mechanism included in the communication or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending essential transactional communications, such as order confirmations or information relating to an existing order.

6. Cookies and Analytics

project-zero may use cookies and similar technologies to:

  • Operate the website

  • Remember preferences

  • Understand website traffic

  • Improve website performance

  • Measure marketing effectiveness

  • Provide relevant advertising where applicable

  • Detect security issues

Third-party analytics and advertising providers may collect information about your interaction with our website in accordance with their own privacy policies.

You may be able to control cookies through your browser settings.

Disabling certain cookies may affect website functionality.

7. Payment Information

Payments may be processed through third-party payment providers.

project-pero generally does not need to store complete payment card information.

Payment providers may collect and process payment information according to their own privacy policies and security practices.

8. Disclosure of Personal Information

We may disclose personal information to third parties where reasonably necessary to operate our business, including:

  • Payment providers

  • Delivery and courier providers

  • Website hosting providers

  • E-commerce platform providers

  • IT and technology providers

  • Email and marketing providers

  • Analytics providers

  • Professional advisers

  • Fraud prevention providers

  • Government agencies or law enforcement where legally required

We do not sell personal information as a standalone business activity.

9. Overseas Disclosure

Some third-party service providers used by project-zero may store or process information outside Australia.

Depending on the services used by project-zero, personal information may be disclosed to providers located in countries such as the United States or other jurisdictions.

Where required by applicable privacy law, project-zero will take reasonable steps in relation to overseas disclosures.

10. Storage and Security

Project-Zero takes reasonable steps to protect personal information against:

  • Misuse

  • Interference

  • Loss

  • Unauthorised access

  • Unauthorised modification

  • Unauthorised disclosure

Personal information may be stored electronically through project-zero’s website platform, cloud services and other service providers.

No online system can be guaranteed to be completely secure.

11. How Long We Keep Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:

  • Complete transactions

  • Maintain business records

  • Handle warranties and returns

  • Meet legal obligations

  • Resolve disputes

  • Maintain appropriate financial and tax records

When information is no longer reasonably required and we are not legally required to retain it, we will take reasonable steps to securely destroy or de-identify it.

12. Accessing Your Personal Information

You may contact project-zero to request access to personal information we hold about you.

We will respond to requests in accordance with applicable privacy requirements.

In some circumstances, access may be refused where permitted or required by law.

13. Correcting Your Information

If you believe personal information we hold about you is inaccurate, incomplete or out of date, please contact us.

We will take reasonable steps to correct information where appropriate.

14. Privacy Complaints

If you believe Project-Zero has mishandled your personal information or breached an applicable privacy obligation, please contact us first so that we can investigate and attempt to resolve the issue.

Please provide:

  • Your name

  • Contact details

  • Details of your concern

  • Relevant dates or communications

  • Any supporting information

We aim to respond to privacy complaints within a reasonable period.

15. External Privacy Complaints

If you are not satisfied with our response, you may have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC) or another applicable privacy regulator.

More information is available through the OAIC.

16. Children

project-zero does not knowingly seek to collect personal information from children for purposes unrelated to providing our products or services.

If you believe a child has provided personal information to us, please contact us.

17. Third-Party Websites

Our website may contain links to third-party websites, social media platforms or other online services.

project-zero is not responsible for the privacy practices of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

18. Changes to This Privacy Policy

Project-Zero may update this Privacy Policy from time to time to reflect changes to:

  • Our business

  • Website functionality

  • Service providers

  • Privacy practices

  • Applicable laws or regulations

The updated version will be published on our website with the revised “Last updated” date.

19. Contact Us

For privacy enquiries, access requests, correction requests or privacy complaints:

Project-Zero
Email: info@project-zero.au
Location: New South Wales, Australia