Terms & Conditions

Last updated: 7 October 2026

These Terms & Conditions apply to purchases made through the project-zero website.

By placing an order with project-zero, you agree to these Terms & Conditions.

These Terms & Conditions are governed by the laws of New South Wales and Australia.

Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies that cannot legally be excluded under the Australian Consumer Law.

1. About project-zero

project-zero supplies automotive styling and performance-related products, including Grade 5 titanium fasteners and related automotive hardware.

Business name: project-zero
Location: New South Wales, Australia
Email: info@project-zero.au
Website: https://project-zero.au
ABN: 78 964 01 4062 PROJECT-ZERO AU

2. Products

We make reasonable efforts to ensure product descriptions, specifications, images and pricing displayed on our website are accurate.

However, minor differences may occur between product photographs and the physical product due to:

  • Photography

  • Lighting

  • AI Image styling and rendering

  • Screen settings

  • Manufacturing batches

  • Titanium surface characteristics

  • Anodising variations

Anodised titanium products may vary in colour and finish between individual components.

3. Product Suitability

Customers are responsible for determining whether a product is suitable for their intended application unless project-zero has expressly represented that the product is suitable for that particular purpose.

Where compatibility information is provided, customers should independently verify vehicle specifications before installation.

If you are unsure whether a product is suitable for your vehicle, please contact project-zero before purchasing.

4. Installation

project-zero products are intended to be installed by persons with appropriate mechanical knowledge and suitable tools.

Customers are responsible for:

  • Correct product selection

  • Correct installation

  • Correct torque procedures

  • Correct thread engagement

  • Compatibility with the vehicle

  • Appropriate installation tools

Professional installation is recommended where appropriate.

project-zero is not responsible for damage resulting from incorrect installation or misuse, except where liability cannot legally be excluded.

5. Orders

An order is submitted when you complete the checkout process and payment is successfully processed.

project-zero may contact you if additional information is required to process an order.

We reserve the right to cancel an order where:

  • A product is unavailable

  • There has been an obvious pricing or listing error

  • Payment has not been successfully received

  • We reasonably suspect fraudulent activity

  • We are unable to fulfil the order

If project-zero cancels an order after payment has been received, the amount paid for the cancelled order will generally be refunded.

6. Pricing

All prices are displayed in Australian dollars unless otherwise stated.

Where applicable, prices include GST.

project-zero may change prices at any time, but price changes will not affect orders already accepted and paid for, except where an order was affected by an obvious pricing or listing error.

7. Payment

Payment must be successfully received before an order is dispatched unless alternative payment arrangements have been expressly agreed with project-zero.

Available payment methods will be displayed during checkout.

project-zero does not generally store complete payment card details.

Payment information may be processed by third-party payment providers subject to their own terms and privacy policies.

8. Shipping

Shipping arrangements are governed by our Shipping Policy.

Estimated delivery times are provided as a guide and may vary.

project-zero will take reasonable steps to communicate significant delays where we become aware of them.

9. Returns and Refunds

Returns and refunds are governed by our Returns & Refunds Policy.

Nothing in our Returns & Refunds Policy limits your rights under Australian Consumer Law.

10. Warranty

Our voluntary warranty is governed by our Warranty Policy.

The voluntary warranty operates in addition to statutory consumer guarantees.

11. Intellectual Property

Unless otherwise stated, all content on the project-zero website is owned by or licensed to project-zero.

This includes:

  • Logos

  • Brand names

  • Product photographs

  • Graphics

  • Product descriptions

  • Website design

  • Marketing materials

  • Written content

You must not reproduce, modify, distribute or commercially exploit project-zero content without prior written permission.

12. Website Use

You agree not to:

  • Use the website for unlawful purposes

  • Attempt to gain unauthorised access to website systems

  • Interfere with website operation

  • Upload malicious software

  • Use automated systems to abuse the website

  • Attempt to obtain products through fraudulent means

13. Third-Party Services

project-zero may use third-party providers for services including:

  • Payment processing

  • Website hosting

  • Shipping and delivery

  • Email communication

  • Analytics

  • Marketing

  • Customer support

These providers may have their own terms and privacy policies.

14. Website Availability

We aim to keep the project-zero website available and accurate, but we do not guarantee that the website will always be uninterrupted, error-free or available.

We may temporarily suspend or modify the website for maintenance, upgrades or other operational reasons.

15. Product Information and Errors

We take reasonable care when preparing product information.

If an obvious error appears on the website, including an incorrect price, specification or availability, project-zero may correct the error.

Where an order is affected by a material error, we will contact the customer and provide an appropriate solution.

16. Limitation of Liability

To the maximum extent permitted by law, project-zero is not responsible for loss or damage resulting from:

  • Incorrect product selection

  • Incorrect installation

  • Incorrect use

  • Modification of products

  • Failure to follow supplied instructions

  • Use outside the intended application

Nothing in these Terms & Conditions excludes, restricts or modifies liability that cannot legally be excluded under Australian law.

17. Australian Consumer Law

project-zero acknowledges that Australian Consumer Law provides consumers with statutory rights and guarantees.

Nothing in these Terms & Conditions is intended to exclude, restrict or modify those rights.

Where a consumer guarantee applies, project-zero will provide the remedy required by law.

18. Privacy

Personal information is handled in accordance with our Privacy Policy.

19. Changes to These Terms

project-zero may update these Terms & Conditions from time to time.

The version applicable to an order will generally be the version in effect at the time the order is accepted.

20. Governing Law

These Terms & Conditions are governed by the laws of New South Wales, Australia.

Any applicable legal proceedings will be subject to the relevant courts and tribunals having jurisdiction in New South Wales, subject to applicable Australian law.

21. Contact

For questions regarding these Terms & Conditions:

project-zero
Location: New South Wales, Australia
Email: info@project-zero.au
Website: https://project-zero.au
ABN: 78 964 01 4062 PROJECT-ZERO AU